How can we help?
Most import failures are solved by checking the header, row count and destination format before creating another file.
Start here
- Fix a password CSV before import
- Chrome to Apple Passwords
- Apple Passwords to Chrome
- Google’s 3,000-row limit
Purchase help
If Full CSV Export was bought previously, open PortaPass Settings and choose Restore purchase. Customers who bought paid-upfront version 1.0 or 1.1 should receive full export automatically. Use the same Apple Account and contact us if the entitlement still does not appear.
Contact
Email hello@fairlightapps.com. Include your device type, OS version, PortaPass version, source manager, destination manager and the exact non-sensitive error text.
Never attach your CSV or include a real website, username, password, note, OTPAuth value or screenshot showing credentials. Support does not need them.
Typical response target: two business days.